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The Terms
and Conditions of our contract are binding and
are covered by International Law. Confirmation
from MDV Wedding in Venice of the booking will
ONLY exist once the company receives from the
client the following:
A. Deposit
of Eur. 850 (non-refundable)
B. The
completed booking form
C. The 50%
of the costs for requested services and
D. Written
confirmation only and not email of all dates and
details of each element of the wedding,
associated travel, accommodation, services and
products, that MDV - Wedding in Venice are
required to arrange or supply. This simple
procedure is essential to avoid any problems or
misunderstandings between the client and the
company and if not followed, will result in the
company taking no responsibility for any service
that has not been arranged.
MDV -
Wedding in Venice will confirm to the client in
writing, all the prices quoted as and when the
information is received and confirmed from our
Office. If clients fail to provide the necessary
documentation on time or provide incorrect data
or incorrect documents, a further administration
fee will be applied. This fee will be based on
the time spent on correcting the situation and
on sending the documentation to the competent
Offices - either by post or special delivery.
Once clients receive the confirmation of their
wedding, associated services and products,
travel arrangements and accommodation, payment
will be due as stipulated on the invoice. The
final balance must be paid no later than 30 days
before wedding or MDV Wedding in Venice reserves
the right to cancel the booking and charge the
client all cancellation costs. Clients will
receive full details of locations, times and
contact names and numbers at this time only and
at the latest one week before departure.
CANCELLATIONS - All cancellations must be
received in writing by recorded delivery and not
by fax, email or normal post. The cancellation
is not effective until the Company receives such
confirmation. In the event of a cancellation the
client will forfeit the Eur. 650 deposit and the
25% of the total costs of the requested services
liable for any expenses incurred on your behalf
in excess of the deposit and the 25% of the
above said costs which will be presented to you
with an invoice. This must be taken into
account, as there are many different bodies who
are involved in arranging this service and
payment takes place as soon as the deposit is
received and the booking confirmed. If a
cancellation is made during the 30 days period
prior to the wedding date then the client may be
liable for the entire cost of the booking no
matter what the reason for the cancellation. As
an act of goodwill, MDV Wedding in Venice will
endeavour to recoup the charges from the
principal suppliers on behalf of the client but
cannot guarantee that any of the charges will be
retrieved. You are strongly advised therefore to
take out adequate insurance to cover against any
cancellation charges prior to confirming your
booking.
PRICE - All
of our weddings in Italy are tailor-made to the
client's specific requests, therefore all the
prices relevant to your specific request will be
confirmed in writing to you at every point. The
Company has the right to revise all prices
should this prove necessary for example in the
mid year period some town halls increase their
fee, every end of year period the fee is
increased and so on. We will keep you informed
of any increases or changes as the booking
progresses.
BOOKING
AMENDMENT - All your requirements must be
clearly stated in writing. All changes or
additions to your requirements must also be
confirmed in writing. If your booking is
continually changing, for example you ask us to
confirm and then want us to change the
confirmation, an amendment fee will be applied
which will range from a minimum of Eur. 200 per
amendment. Please note that no amendment can be
made during the 30 days period prior to
departure without forfeiting the cost of any
booked service that the amendment may be
replacing. No refund will be made for services
booked but not used. It is essential that all of
your specific requirements, details and
amendments are lodged with MDV - Wedding in
Venice in written format at all stages to avoid
any misunderstandings.
VARIATION
AND CANCELLATION - In the event of the Company
cancelling, materially altering an arrangement
(other than by reason of the fault of the
client), the client will be offered one of the
following: - A full and final refund of all the
monies paid, or the transfer of the booking to
another arrangement. No other choices will be
available. We will not accept responsibility or
provide a full refund if cancellation is caused
by a) Reasons of force majeure e.g. weather,
natural disaster, strikes, riot, war, terrorist,
civil commotion, floods and Act of God b) If
clients forget their passports or visa c) Arrive
at the airport late or for any other reasons d)
If clients have provided the incorrect
documentation or have provided false
representation of their person.
CLAIMS -
With most of our weddings, there will be an
assistant/interpreter who will be supervising
the procedures, our priests and celebrants are
also our supervisors, as are our musicians and
photographers. There will always be a presence
at the wedding ceremony but we try at all levels
to just fit in with the surroundings and not
impose on your wedding. If there should be any
problems, it is a legal requirement for the
client to inform the supervisor/interpreter
and/or other parties who are present at the
wedding, allowing them to rectify any problems
immediately. We will try at all times to assist
in correcting the error and will rectify the
situation on site. If we fail to do so, we will
then make alternative arrangements for you. We
will not accept responsibility on your return,
if you have not lodged any complaint while in
Italy. It is important to take into
consideration that all the timings we provide
you are approximate times. We try to make your
day as stress-free as possible and if we show
any negligence, please let us know within 7
working days from the end of the wedding so that
we can confirm the details with our ground
handlers. We will not be held accountable or
responsible for the photographic work of
photographers/video cameramen as these are
people that have been supplied to you based on
their own professional standing. We cannot be
held responsible for photographic content or
creative input based on your specific likes or
dislikes but we will ensure that the finished
product reaches you safely and at the discretion
of the company, be of an acceptable quality. We
also advise all our clients to take out adequate
wedding insurance at all times.
MISREPRESENTATIONS - The Company has taken all
reasonable care in checking facilities and
describing such facilities. Any representations
are made in good faith, but the company cannot
accept responsibility in respect of
misrepresentations occurring because there have
been changes in facilities unknown to the
company or because incorrect information has
been given to the company. Most of the weddings
take place in old historical buildings and this
must be taken into account - on rare occasions,
building facades or interiors may be subject to
unscheduled but necessary emergency repair or
restoration works. Works of art can also be
subject to similar attention and on occasion
even be removed for such work without prior
public notice. We will try to keep you fully
informed of any scheduled disruptions that are
brought to our attention but on occasions this
may be out of our control.
PAYMENTS -
It is essential that you follow our Terms and
Conditions and abide by them at all times as
this may affect your claim. All cheques and
payments should be made payable to: MDV -
WEDDING IN VENICE - We accept the following
payments - Cheques, bank transferred money and
cash only. We will ask for a credit card as
guarantee but all bookings must be received by
cheque or by cash. For cheques - a period of 10
working days must be allowed as clearing time
for cheques. For bookings made less than 10 days
before departure, we will only accept Building
Society cheques, bank transfers, bank drafts,
and cash only. |
